❓ Frequently Asked Questions
ee99 FAQ —
ee99 FAQ —
All Answers in One Place
Every question you have about deposits, withdrawals, bonuses, account verification, and support — find clear answers to all of them on this page.
ee99 Help Guide
When using ee99, small questions often come up — how long does a deposit take, what are the bonus conditions, can you withdraw at night, or do you need to verify your identity? On this FAQ page, we have organized the most frequently asked questions from players into four sections. Each answer is written clearly and simply so you can make decisions quickly. If you cannot find an answer here, contact our 24/7 live chat support.
Section 1
Verification & Documents
The most widely accepted document is your National Identity Card (NID). A valid passport or driving licence may also be considered. The document must be clear and readable — blurry or damaged images are not accepted. Submitting scans or clear photos of both sides of the document will speed up the verification process.
Identity verification is done for two main reasons: to ensure the security of your account and to prevent unauthorized use. It stops anyone else from opening an account in your name or withdrawing your funds. It is also essential for maintaining overall platform security and a fair playing environment.
Yes, this can cause a problem. For secure transactions, ee99 requires that the name on your government ID, the name on your account, and the name on your bKash, Nagad, or Rocket wallet all match. If the names do not match, your withdrawal request may be held. So use the correct name when registering.
Verification is typically requested before your first withdrawal or when you try to withdraw above a certain amount. It may also be requested if unusual activity is detected on your account or when making a large transaction after a long period of inactivity. This process applies to all users for security purposes.
ee99 keeps your personal documents completely confidential. All information is protected with SSL encryption and is used solely for the verification process. Your documents are not shared with any third party. For more details, please read the site's privacy policy.
Section 2
Contact & Support
Yes, the ee99 support team can assist in both Bengali and English. Bengali-language service has been ensured with Bangladeshi players in mind, so there is no hesitation on account of language — ask your questions directly in Bengali.
ee99 support is available 7 days a week, 24 hours a day — at 3 AM, at dawn, or at any time at all. The team is always ready to help you during cricket matches or any urgent situation.
There are two ways to contact ee99: live chat directly on the site, where you get an instant response; and email — [email protected]. Live chat is the fastest option for general issues, while email is more convenient for detailed matters.
For a quick resolution, have the following ready: your ee99 user ID or registered mobile number, the approximate time the issue occurred, the reference number of the related transaction (if available), and a brief description of the problem. This helps the support team understand your situation faster.
Write to [email protected] for email support. Clearly state your account details and a description of the problem in the email so the team can respond quickly. For an instant response, live chat is the better choice.
Section 3
How to Withdraw
Yes, ee99's withdrawal system runs 7 days a week, 24 hours a day. Whether it is night, Friday, a public holiday, or a festive season — you can request a withdrawal at any time. Once a request is approved, the funds arrive within 5 to 30 minutes.
Bonuses carry a wagering requirement. For the welcome bonus, you must wager 25 times the bonus amount. For example, if you receive a ৳1,000 bonus, you must complete a total of ৳25,000 in bets before withdrawing. Only after meeting this requirement can winnings from the bonus be withdrawn.
"Pending" means your request is being processed. The process is usually completed within 5 to 30 minutes. If it takes longer, first confirm that your account verification is complete and that your withdrawal details are correct. If there is still an issue, contact support via live chat and provide your transaction details.
The minimum withdrawal amount at ee99 is ৳1,000. Withdrawal requests below this amount will not be processed. Only attempt a withdrawal once your balance is at least this amount, otherwise the request will be automatically cancelled.
Yes, this is mandatory. For security reasons, ee99 only sends funds to a bKash, Nagad, or Rocket number that is registered in your own name and matches the name on your ee99 account. Withdrawals to a wallet registered in someone else's name are not possible.
Section 4
Deposit Questions
Log in to ee99, go to the deposit option, and select Nagad. Send the amount from your Nagad app to the number provided, then enter that transaction ID in the form and confirm. Your ee99 account balance will be updated within a few minutes. The minimum deposit amount is ৳100.
The minimum deposit at ee99 is just ৳100 — this applies to all methods including bKash, Nagad, Rocket, and bank transfer. You can start with a small budget, though depositing a larger amount will help you get the most out of the welcome bonus.
First, wait a little while, as there can sometimes be a slight delay due to network issues. If it takes more than 15 minutes, contact live chat support and provide your transaction ID, the amount, and the time. The support team can verify and adjust your balance quickly.
Yes, the welcome bonus applies on your first bKash deposit. The ee99 welcome bonus is 100% of your first deposit — up to ৳20,000. For example: deposit ৳1,000 and you will receive an additional ৳1,000 bonus, making your total balance ৳2,000. The bonus must be active on your account to receive it.
Yes, bank transfer is also accepted. Transfers can be made from most major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. The minimum deposit is ৳100. Bank transfers may take slightly longer than mobile wallets, so for urgent needs bKash or Nagad is the better choice.
Still have questions? We are ready to help
If you cannot find an answer in this FAQ, ee99's 24/7 support team is here for you. Get an instant response on live chat, or send an email if you need to go into more detail — any time, in Bengali.