ee99's Privacy Policy — Your Data, Our Responsibility

ee99 and Your Privacy

ee99 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains what types of personal information we collect when you use the ee99 website and related services, why we collect it, how we use it, and how we keep it protected.

By using this platform, you are considered to have agreed to the terms of this privacy policy. We recommend that you read this policy in full, and contact our support team if you have any questions.

What This Policy Covers

• 1. Data Collection
• 2. Purpose of Data Use
• 3. Data Sharing & Disclosure
• 4. Data Protection Measures
• 5. Cookies & Tracking
• 6. Third-Party Services
• 7. Data Retention Period
• 8. Your Rights
• 9. Protection of Minors
• 10. Policy Changes
• 11. Contact Us

Certain information is required to create and manage your account on the ee99 platform and to provide our services. The information we collect is detailed below.

1.1 Information You Provide

Information you provide directly:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address
• Payment details — bKash, Nagad, or Rocket number (for processing transactions)
• Bank account details (for bank transfers)

1.2 Automatically Collected Information

When you use the ee99 platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Login time, session data, and usage history
• Game activity and betting history
• Deposit and withdrawal transaction records
• Information obtained through cookies and similar tracking technologies

ee99 uses your information only for legitimate and specific purposes. Each purpose is clearly explained below:

2.1 Account Management & Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Customer support and complaint resolution

2.2 Security & Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Detecting and preventing financial fraud and fraudulent activity
• Complying with Anti-Money Laundering (AML) policies
• Verifying your age (for users aged 21 and above only)

2.3 Platform Improvement & Analytics

• Analyzing data to improve the user experience
• Identifying and resolving technical issues on the platform
• Planning the development of new games and services

2.4 Communication & Notifications

• Sending transaction confirmation messages and receipts
• Sending important account-related notifications
• Sending promotional offers with your consent
• Responsible gambling awareness messages

ee99 never sells or rents your personal information to third parties for commercial purposes. However, limited information may be shared in certain specific circumstances:

3.1 With Service Providers

We work with trusted third-party partners for payment processing, technology services, and game software supply. These partners can only access the information necessary for their designated tasks, and they are bound by strict confidentiality agreements.

3.2 Legal Obligations

We may be required to disclose information to comply with court orders, law enforcement requests, or applicable legal obligations. In such cases, only the information legally required will be provided.

3.3 Business Restructuring

If there is ever a change in ownership, merger, or other business restructuring involving ee99, your information may be transferred to the new owner. However, the terms of this privacy policy will continue to apply in such cases.

ee99 has implemented the highest industry-standard technical and organizational measures to protect your personal information. Our security infrastructure is as follows:

• SSL/TLS Encryption: All data exchanged between the website and servers is protected with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is protected by high-grade encryption algorithms.
• Access Controls: Only authorized employees can access the information required for their designated tasks.
• Two-Factor Authentication (2FA): Two-factor authentication is active to protect your account.
• Security Audits: Regular security audits and vulnerability assessments are conducted.
• Firewall & Security Monitoring: Round-the-clock network monitoring and intrusion detection systems are in place.

While we have implemented the highest security measures, no digital system is completely impenetrable. We therefore ask that you use a strong password and never share your login credentials with anyone.

The ee99 platform uses cookies and similar tracking technologies. These are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and the basic functionality of the platform. The site cannot function properly without them.
• Functional Cookies: Used to remember your preferences, such as language selection.
• Analytics Cookies: Help us understand how users interact with the site, which allows us to improve our services.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may limit certain platform features and may prevent you from logging in properly.

The ee99 platform works with leading game developers worldwide, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi, to supply game software. These game providers may collect limited technical data to ensure the performance of their games.

These third-party services are subject to their own privacy policies. We recommend that you read the privacy policies of these providers. We do ensure, however, that our partners use your information only for their designated services.

bKash, Nagad, Rocket, and bank transfers are used as payment methods. These payment providers collect the necessary information to process transactions and operate under their own security standards.

We retain your information only for as long as necessary or legally required:

• While Your Account Is Active: Your profile information, transaction records, and game history are retained for the entire duration your account remains active.
• After Account Closure: Financial and identity information is retained for a defined period in accordance with legal requirements.
• Transaction Records: Records of financial transactions may be retained for an extended period for accounting and legal purposes.
• Security Logs: Access logs and session data are retained for a limited period for fraud prevention and security purposes.

Once the defined retention period has ended, your information is securely deleted or anonymized so that you can no longer be identified.

You have specific rights over your own information. ee99 respects these rights and supports you in exercising them.

8.1 Right to Access Your Data

You can find out at any time what information we hold about you. Contact our support team to make this request.

8.2 Right to Correct Your Data

If any of your information is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly from your account profile; for other cases, please contact the support team for assistance.

8.3 Right to Delete Your Data

In certain circumstances you may request the deletion of your data. However, financial records and identity-related information may not be fully deleted before a specified period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, use the "Unsubscribe" option in any marketing email or inform our support team. However, important account-related notifications cannot be turned off.

8.5 Right to Close Your Account

You may request to close your account at any time. Before the account is closed, all pending balances must first be withdrawn. For self-exclusion or account restrictions related to responsible gambling, please visit the Responsible Gaming page.

ee99 is for persons aged 21 and above only. We strictly prevent minors from gaining access and maintain an active age verification process to this end.

• Identity verification is required for age confirmation during account registration.
• If we suspect that a user is under 21 years of age, the account will be suspended immediately.
• Personal information of minors is not knowingly collected; if collected by mistake, it will be deleted.
• Parents can use various parental control software to protect minors from gambling.

If you believe a minor is accessing ee99, please contact us.

ee99 may update this privacy policy from time to time. The policy may change due to changes in services, adoption of new technology, or legal requirements.

• For significant changes, we will send a notification to your registered email address.
• The updated policy will be published on this page and the "Last Updated" date will be changed.
• If you continue to use the platform after a policy update, you will be considered to have agreed to the new terms.
• If you disagree with the changes, you may request to close your account.

We recommend that you visit this page regularly. Your privacy is always our priority.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. ee99's support team provides assistance in both Bengali and English, seven days a week, 24 hours a day.